{"id":101281,"date":"2024-02-08T21:51:17","date_gmt":"2024-02-08T20:51:17","guid":{"rendered":"https:\/\/4angels.shop\/deliveries-returns-complaints\/"},"modified":"2026-05-24T14:38:37","modified_gmt":"2026-05-24T12:38:37","slug":"deliveries-returns-complaints","status":"publish","type":"page","link":"https:\/\/4angels.shop\/en\/deliveries-returns-complaints\/","title":{"rendered":"Deliveries, returns, complaints"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section class=\"vc_row wpb_row vc_row-fluid  vc_custom_1573620172819    hongo_responsive_1573620172825\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6 text-left\"><div class=\"vc_column-inner  hongo_responsive_1707425416352\"><div class=\"wpb_wrapper\"><ul class=\"list-style list-style-9 list-style9-1\"><li><div class=\"alt-font\">Delivery<\/div><p class=\"\">Parcels in Poland are delivered via DPD (Courier and DPD Pickup) and Inpost (Parcel Lockers and Courier). <\/br><\/br>Delivery costs:<\/br>\nDPD Courier - 15,7 PLN <\/br>\nDPD Pickup or parcel machine - 13,10 z\u0142 <br\/>Inpost Parcel Machines - 19,9 z\u0142<\/br>\n<\/br>\nWe deliver overseas via DPD carrier. We deliver within the European Union (except Cyprus, Malta and places excluded in this <a href=\"https:\/\/4angels.shop\/wp-content\/uploads\/2024\/02\/dostawa-wykluczenia.pdf\" target=\"_blank\">table<\/a>) and to Norway, Switzerland and the United Kingdom. The cost of foreign delivery will be displayed when you place your order. Some foreign postal codes in hard-to-reach areas, cause shipping surcharges, which are automatically charged when placing an order.<\/p><\/li><li><div class=\"alt-font\">Products exchange<\/div><p class=\"\">We do not allow you to exchange products. Instead of the exchange process, you have the option to return your order within 14 days from the date of receiving the package (see returns). Upon receipt of the returned goods, we will refund the purchase amount to your account. If you are interested in another product or need a different size, feel free to place a new order. <\/p><\/li><\/ul><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner  hongo_responsive_1707425423840\"><div class=\"wpb_wrapper\"><ul class=\"list-style list-style-9 list-style9-2\"><li><div class=\"alt-font\">Returns<\/div><p class=\"\">It is possible to return the goods within 14 calendar days after receiving the shipment. \nYou can report the return:\n- through the electronic return form, available in the link sent in the email\nconcerning the execution of the order,\n- through the return form, which can be found <a href=\"https:\/\/4angels.shop\/wp-content\/uploads\/2023\/12\/formularz_zwrotu_4angels.pdf\">here<\/a>,\n- by email at kontakt@4angels.shop.<br><br>Pack the returned product along with the receipt securely in a cardboard box, well protected envelope or foil pack. Please include your order number or return form - this will speed up the processing of the return. <\/br><\/br>\nSend the package by mail or courier to our returns address - you can find it <a href=\"https:\/\/4angels.shop\/en\/contact\/\">here.<\/a><\/br><\/br>\nRefunds will be processed within 14 days after receives our statement of withdrawal. The seller may withhold the payment refund until it receives the returned product <\/p><\/li><li><div class=\"alt-font\">Complaints<\/div><p class=\"\">In accordance with current legislation, you have the right to make a complaint about the purchased goods.<\/br><\/br>\nFill out the complaint form, you can find it <a href=\"https:\/\/4angels.shop\/wp-content\/uploads\/2023\/12\/formularz_zgloszenia_reklamacji_4angels.pdf\">here.<\/a> We always strive to meet the expectations of our customers by offering high quality products, made with love, passion and attention to detail. Each return is a valuable lesson for us, which helps us to continuously improve our products. At 4angels, we value your opinion and are open to suggestions that help us develop our brand. <\/p><\/li><\/ul><\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"DeliveryParcels in Poland are delivered via DPD (Courier and DPD Pickup) and Inpost (Parcel Lockers and Courier). Delivery costs: DPD Courier - 15,7 PLN DPD Pickup or parcel machine - 13,10 z\u0142 Inpost Parcel Machines - 19,9 z\u0142 We deliver overseas via DPD carrier. We deliver within the European Union (except Cyprus, Malta and places excluded in this table) and to Norway, Switzerland and the United Kingdom. The cost of foreign delivery will be displayed when you place your order. Some foreign postal codes in hard-to-reach areas, cause shipping surcharges, which are automatically charged when placing an order.Products exchangeWe do not allow you to exchange products. Instead of the exchange process, you have the option to return your order within 14 days from the date of receiving the package (see returns). Upon receipt of the returned goods, we will refund the purchase amount to your account. If you are interested in another product or need a different size, feel free to place a new order. ReturnsIt is possible to return the goods within 14 calendar days after receiving the shipment. You can report the return: - through the electronic return form, available in the link sent in the email concerning...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-101281","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/4angels.shop\/en\/wp-json\/wp\/v2\/pages\/101281","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/4angels.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/4angels.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/4angels.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/4angels.shop\/en\/wp-json\/wp\/v2\/comments?post=101281"}],"version-history":[{"count":12,"href":"https:\/\/4angels.shop\/en\/wp-json\/wp\/v2\/pages\/101281\/revisions"}],"predecessor-version":[{"id":102698,"href":"https:\/\/4angels.shop\/en\/wp-json\/wp\/v2\/pages\/101281\/revisions\/102698"}],"wp:attachment":[{"href":"https:\/\/4angels.shop\/en\/wp-json\/wp\/v2\/media?parent=101281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}