Deliveries, returns, complaints

  • Delivery

    Parcels in Poland are delivered via DPD (Courier and DPD Pickup) and Inpost (Parcel Lockers and Courier).

    Delivery costs:
    DPD Courier - 15,7 PLN
    DPD Pickup or Parcel Locker - 13,10 PLN
    Inpost Parcel Locker - 19,9 PLN

    We deliver overseas via DPD carrier. We deliver within the European Union (except Cyprus, Malta and places excluded in this table) and to Norway, Switzerland and the United Kingdom. The cost of foreign delivery will be displayed when you place your order. Some foreign postal codes in hard-to-reach areas, cause shipping surcharges, which are automatically charged when placing an order.

  • Products exchange

    We do not allow you to exchange products. Instead of the exchange process, you have the option to return your order within 14 days from the date of receiving the package (see returns). Upon receiving the returned goods, we will refund the purchase amount to your account. If you are interested in another product or need a different size, we encourage you to place a new order.

  • Returns

    It is possible to return the bought items within 14 calendar days of receiving the shipment. You can find the return form here.

    Wrap the returned product and the return form securely in a box, well-protected envelope or foil packet. This is very important - without a complete set of documents, we cannot accept your return.

    Send the package by mail or courier to our returns address - you can find it here.

    Refunds will be processed within 14 days of receiving the returned product.

  • Complaints

    In accordance with current legislation, you have the right to make a complaint about the purchased goods.

    Fill out the complaint form, you can find it here. We always strive to meet the expectations of our customers by offering high quality products, made with love, passion and attention to detail. Every return is a valuable lesson for us, which helps us to continuously improve our products. At 4angels, we value your feedback and are open to suggestions that help us develop our brand.